The BigPanda product focuses on incident management use cases:

  • Correlating alerts and change data in order to detect and resolve incidents faster
  • Automate responses to incidents

BigPanda collects data from monitoring systems like Zabbix, Nagios and Splunk, as well as change data from CI/CD and configuration management tools such as Jenkins, Ansible and Chef. For routing alerts and incidents, it integrates with systems like ServiceNow, JIRA, Slack, Remedy, xMatters and PagerDuty.

Reviews on G2Crowd specifically mention these use cases for BigPanda:

  • Automatically creating tickets from incidents for teams
  • Pull data from AppDynamics and create incidents in JIRA

BigPanda is listed in the Gartner Hype Cycle for IT Performance Analysis (July 2018) in the AIOps category. It is also listed in the Gartner Market Guide for AIOps (Nov 2018).